SuperCatatonic

Supersonic calls themselves an Internet Service Provider, funny because when you are with them you seldom have INTERNET, you get absolutely no SERVICE from them and I am yet to be PROVIDED anything. The phone line is a joke, 30-40 minute waiting times only to be cut off. The WhatsApp line can be s****ped as the only thing on there that works is....oh wait, there is nothing!! Don't even try contacting them via Facebook Messenger, if they decide to get back to you it is 2-3 days after your message and only to tell you they have "escalated the matter and someone will contact you shortly", and you guessed it, NOBODY EVER DOES! My apologies I was contacted once, but by someone that did not have a clue about my issue or how to resolve it, so it doesn't really count.

Please take note that I have only been with them for about 2 months, I was migrated from Nepic (without me having any say in it). I decided enough is enough and to cancel my (lack of) service with them on 13.06. With the idea to honour the contractual 30 notice of course, I am not a savage. Until today, I have not received any confirmation of the cancellation even after 20+ attempts to speak to someone regarding it. Ok, so eventually via FB messenger I get some form of confirmation saying that my service with them will end on 13.06...guess what happens next?? My internet goes completely **** up yesterday around 17:00... To the WhatsApp line I go, with no response at all, I know right, what was I thinking? Anyway, today I decide to take matters into my own hands and phone SADV to find out what the issue is. SADV then confirms that my line has been released by Supersonic on 3 June...a full 10 days sooner than the 30 day notice. No notification or anything. Stick around it gets better, I get a call from them 18 hours after logging the fault saying that they received a message to call me about my internet. I go through the whole story again with her and she says they did not release my line the cancellation date is END of June, but she will find out. I seriously don't know what to do anymore...all I want is for them to let me go so I can find an ISP that actually knows what they are doing. If you read until here, thanks for your dedication and time. Good day!