Super"Bad"Sonic

Supersonic Account S*** HUWEI HG8045H ONT ROUTER Serial ***3C152349A jandirkheynsvisagie@webconnection and/or ***

Since I asked for cancelation on the 18th of August and received an email that an agent will contact me regarding cancelation and it is already 21st of August and still no call from any agent, I am writing to cancel the subscription again.

Supersonic failed to provide the product I am paying for – namely a 200/200 Mbps line – currently, I am getting a ***…. Mbps service – and I am canceling this service with immediate effect.

I am not interested in 30 days' notice – since Supersonic is in breach of contract – I want Supersonic to cancel the line and free the ONT point at 9 Falcon Street, Krugersdorp ASAP.

If Supersonic insists on 30-day notice, I insist on credit for the month of August since I spend more than R600 on airtime and did not receive the service I paid for, or Supersonic can just release the access point as soon as possible, I have a quote from VOX for same speed at a lower price, their technicians are standing by to connect me as soon as Supersonic releases the line.

I am also posting this same email on HelloPeter, and since Supersonic is ranked #39 ISP in South Africa with 2,841 bad reviews, and everybody seems to have the same experience, my review probably won’t even make a difference, but at least it may show next victim what bad service to expect.

Currently, Pay R1,399.00 pm 200/200 Mbps

ISSUE • Speed from 06:00 to 15:00 200 Mbps • Speed from 15:00 to 05:59 1-20 Mbps Case CAS777726 opened 9 Aug 2021 at 15:22

PROGRESS/UPDATES • After various phone calls and waiting hours to speak to “Super smart Techie” no progress and the same issue • Call 15 August 2021 - Supersonic said it is Evotel issue – case opened 003094 with Evotel to correct • Call on 17 August 2021 – I told the Supersonic technician previous technician opened a case with Evotell. She said no case opened that morning, but I have a call number on the 15th already. • Called supersonic, send emails, asked to cancel the subscription, said I am getting quotes from VOX and WebAfrica to take over as ISP • Supersonic called 18 Aug 2021 – lady from Supersonic said technician will be at my home at 16:00 on 20 Aug 2021 • I Called Evotel on 19 Aug 2021 – Technician said Evotel did not get a notice that my line was upgraded March 2021 to 200mbps • Evotel confirmed 20 Aug 2021 they now upgraded the line to 200 Mbps • Friday 20 Aug 2021 – no Technician show up at 9 Falcon Street • Called Supersonic – spoke to Mzoli and rev CAS 791060 – said the issue should be sorted by 21 Aug 2021 • Saturday 21 August 2021 09:00 – line speed 16 Mbps - Called Supersonic 10:20 waited 92 mins for technician – canceled the call and send the cancelation email