SuperBad service

Supersonic took over from Nepic clients, in my two years with Nepic 'n only had one issue and it was solved within an hour. Since superBAD service took over I had two issues and the first one it took SuperBAD more than an hour to respond. On 1 May 2020 since 04h29 I tried to get hold of SupeBAD, first on the WhatsApp platform, thereafter on the landline and even on Facebook. Due to me not having my paid for fibre connection I could not be on Facebook the whole time. I saw that there was a response on Facebook at roundabout 9h00. Until now I have not yet received any response after acknowledgement of my problem by SuperBAD at 4h48. It seems like they are not interested in serving their new clients from Nepic. How they got a good rating I don’t know. I can’t sit without internet for more than 4 hour. Bad service, if you intend to become a new client, please, be warned. Regards, David v Vuuren.