Super Usless

So this is my Second HelloPeter post. This one is about the accounts department who doesn't seem to know what they are doing.

My supersonic Fibre was cancelled on the 31/08/2021 on the 01/09/2021 my debit order for the cancellation and back up router went off. However my services of my back-up router was suspended due to lack of payment. I then proceeded to pay a second amount inorder to unsuspend the router.

I then had a credit on my account which I decided to leave so that the balance could be deducted for my back up router. however I went onto my Supersonic profile an see that an amount was deducted for my fibre that had been cancelled. Now no-one can tell me why that was deducted. And when I message supersonic on FB (Because I refuse to call as I always get put on hold and my airtime gets wasted.)

I want my money back. I keep getting told over FB that someone will get a hold of me and the credit is being processed but it has been 4 months now and I am yet to see my money. Supersonic is completely useless.