SUPER USELESS

If there was a way that I could rate this Company a minus , I would. They have made me so miserable over the past month for their uselessness and lack of accountability.

I signed up with Supersonic on the 01/12/2020 and I was quite impressed with the Sales lady who advised of the backlog and December closing down time, she also advised that they wouldn't want to make that my problem so they will be providing me with a router and a SIM card free of charge to use while I wait for the installation of this Fiber. I was delighted and this was delivered on day 5 and it was perfect as I am working from home and use quite an amount of Data. This excitement soon turned into misery, the Router was not working, I phoned 3 times in a row, calls being picked up after 30, 40 minutes and being sent from pillar to post and finally they admitted that the SIM card was from a dud batch and that someone would call me. I waited and waited and waited.

About a week later I got a call from the courier Company saying they had a parcel for me from Supersonic and I was ****ed that no one called me from Supersonic however a bit relieved that I'll finally have WIFI, guess what , the sim card they sent me again not working. I have called and called and called and No ONE, I mean NO ONE has bothered to call. this morning I called again to ask when they will be installing the fiber, I was told that most Companies reopened this week so priority is given to them … I am lost for words and I actually want to report this to the CEO of this Company. Does he know how useless his Company is?