Super Sonic super ********

Super Sonic owes me money due to a mistake they made. Phone call after phone call and E-mail after Email did not resolve the issue.

We visit their main branch ans spoke to a lady by the name of Crescentia. She made a promise to resolve our issue the same day. This was in February 2024. To date...Nothing. See the Email below

Super Crescentia,

We had a bilateral conversation with you on Thursday, 15th February at your office.

The discussion was the cancellation of the LTE line and the move to Fiber. Super Sonic failed to cancel the LTE line

For several months we have been billed for the LTE line that was cancelled and the money was deducted from our account via debit order.

Several conversations with Super Sonic resulted in no action and after a Hello peter post, they reacted half hartley.

You made a promise that you will personally rectify this issue and assure us that the outstanding monies will be refunded in the week of the 19th February.

To date we have received no communication from your office.

We await your feedback within two (2) working days.

Regards.

A.S. du Toit. ID 570#######087