Super Sonic Fiber Poor Service

I called supersonic to subscribe to have Fibre network installed. As part of the package, you are to receive a wifi router to keep you connected while you wait for installation. Each time I call to follow up, I get a diffirent story. My router should have arrived last week but the agent captured the incorrect address. I was on leave last week and really needed the delivery to happen while I was still on leave. Seeing as I never get proper information, I gave up and assumed that they have not given an account to me. On Monday I received an SMS stating delivery at 3 Cadac rd. I immediately phoned and told supersonic and gave them the correct address. Then Monday afternoon after calling them, they said they will check delivey status and get back to me. No one phoned. Then Ram called me to say they are at my address. This was problematic as I was at work and I live in the Eastrand but work in the west rand. Ram then confirmed my address, They then gave the address where they are at 3 Cadac rd. I immediately told them they have the wrong address. They asked for my correct address and said it will be delivered yesterday the 12th. Distressed, I called supersonic to ensure that they have the correct address. They updated the system and said delivery would be the 13th. That they left special instructions. After being back at work only 2 days, I asked for the day off to be at home to sign for my Ram parcel. This morning at 10h17 thier agent said they will follow up with Ram but never got back to me. At after 3pm, I called again, then I'm transferred from department to department. Eventually I put the phone down. This time I called and said that I want to cancell my account. The agent asked what happened. I told her. Her response was, well when is ur next day off or can't you ask for another off.....this made me so angry. I work Monday to Saturday. I had already asked for a day off which was today. I am not at liberty to ask favours from works I had just come back from 3 weeks annual leave. Super sonic is definitely not at liberty to ask me about taking more offs. They messed up addresses. They mess up with Ram. So they need to give a solution. They need to sacrifice thier procedures as I as an employee have already broke proceedure today by being off. Supersonic Fibre has no regards for their customers needs. They are not solution driven. They do not have email addresses to write formal complaints. There is only a call center number *** and a URL site for checking statements