ML
Monique L
1 reviews | Active since Jan 2018
08 Nov 2021, 11:38
Super Sonic Bad Client Service
LTE is always off never online as they say it is. Different stories and always excuses as to why a technician cannot be dispatched. Never had these issues with Nepic. My Director works from home. She cannot do her banking and needs to use her mobile data to process payments and other work. R1600 every month and for what exactly? Always talking back to a customer. Urgently responds or this matter will be taken up with the Customer Protection Act.
Helpful (0)
Replies (7)0
Replies (7)
Supersonic 's replyOfficial
08 Nov 2021, 12:03Good afternoon Monique.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. I see that you are experiencing issues with our Support team. Kindly be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. I see that you are experiencing issues with our Support team. Kindly be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
Best regards,
Supersonic 's reply08 Nov 2021, 12:03
Official
Good afternoon Monique.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. I see that you are experiencing issues with our Support team. Kindly be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. I see that you are experiencing issues with our Support team. Kindly be advised that I will be looking into your query.
Kind regards,
Nonhlanhla
Best regards,
Supersonic 's replyOfficial
08 Nov 2021, 12:48Hi Monique.
I have taken a look at your account and I see that you are currently offline. I am going to take you through a few steps that will assist with your connection.
Kindly follow these steps.
1.)Factory reset the router by holding a paperclip or similar object in the rear of the device for 10 seconds (small hole with RESET above it)
2.)Connect to the HUAWEi_B612 Wifi, using the password on the back of the router.
3) Open a Web Browser and type in 192.168.8.1.
4.) This will take you to a page asking to download the App, OR Go directly to web page.
4.1.) Click on "Blue" web page wording.
5.) Login using admin as password > Click Login.
6.) Click Next.
7.) Click Agree.
8.) Click Enable and Continue.
9.) In Wi-fi name (SSID): Leave as is.
10.) In Wi-fi password: Leave as is.
11.) Click Next.
12.) Enable the Same as Wi-Fi Password.
13.) Click Finish.
14.) Click Network Settings on Top Left.
15.) On the Main page You will see Auto Select Network > Disable this.
16.) Click on Supersonic in the APN List and Make sure it is set as Default.
17.) On the left click on Mobile Network Searching.
18.) Click Preferred Network Mode.
19.) Select 4G Only.
20.) Click Save.
22.) Click Home on the top left corner and your router should be connected.
Kindly provide me with feedback once you are done.
Kind regards,
Nonhlanhla
I have taken a look at your account and I see that you are currently offline. I am going to take you through a few steps that will assist with your connection.
Kindly follow these steps.
1.)Factory reset the router by holding a paperclip or similar object in the rear of the device for 10 seconds (small hole with RESET above it)
2.)Connect to the HUAWEi_B612 Wifi, using the password on the back of the router.
3) Open a Web Browser and type in 192.168.8.1.
4.) This will take you to a page asking to download the App, OR Go directly to web page.
4.1.) Click on "Blue" web page wording.
5.) Login using admin as password > Click Login.
6.) Click Next.
7.) Click Agree.
8.) Click Enable and Continue.
9.) In Wi-fi name (SSID): Leave as is.
10.) In Wi-fi password: Leave as is.
11.) Click Next.
12.) Enable the Same as Wi-Fi Password.
13.) Click Finish.
14.) Click Network Settings on Top Left.
15.) On the Main page You will see Auto Select Network > Disable this.
16.) Click on Supersonic in the APN List and Make sure it is set as Default.
17.) On the left click on Mobile Network Searching.
18.) Click Preferred Network Mode.
19.) Select 4G Only.
20.) Click Save.
22.) Click Home on the top left corner and your router should be connected.
Kindly provide me with feedback once you are done.
Kind regards,
Nonhlanhla
Best regards,
Supersonic 's reply08 Nov 2021, 12:48
Official
Hi Monique.
I have taken a look at your account and I see that you are currently offline. I am going to take you through a few steps that will assist with your connection.
Kindly follow these steps.
1.)Factory reset the router by holding a paperclip or similar object in the rear of the device for 10 seconds (small hole with RESET above it)
2.)Connect to the HUAWEi_B612 Wifi, using the password on the back of the router.
3) Open a Web Browser and type in 192.168.8.1.
4.) This will take you to a page asking to download the App, OR Go directly to web page.
4.1.) Click on "Blue" web page wording.
5.) Login using admin as password > Click Login.
6.) Click Next.
7.) Click Agree.
8.) Click Enable and Continue.
9.) In Wi-fi name (SSID): Leave as is.
10.) In Wi-fi password: Leave as is.
11.) Click Next.
12.) Enable the Same as Wi-Fi Password.
13.) Click Finish.
14.) Click Network Settings on Top Left.
15.) On the Main page You will see Auto Select Network > Disable this.
16.) Click on Supersonic in the APN List and Make sure it is set as Default.
17.) On the left click on Mobile Network Searching.
18.) Click Preferred Network Mode.
19.) Select 4G Only.
20.) Click Save.
22.) Click Home on the top left corner and your router should be connected.
Kindly provide me with feedback once you are done.
Kind regards,
Nonhlanhla
I have taken a look at your account and I see that you are currently offline. I am going to take you through a few steps that will assist with your connection.
Kindly follow these steps.
1.)Factory reset the router by holding a paperclip or similar object in the rear of the device for 10 seconds (small hole with RESET above it)
2.)Connect to the HUAWEi_B612 Wifi, using the password on the back of the router.
3) Open a Web Browser and type in 192.168.8.1.
4.) This will take you to a page asking to download the App, OR Go directly to web page.
4.1.) Click on "Blue" web page wording.
5.) Login using admin as password > Click Login.
6.) Click Next.
7.) Click Agree.
8.) Click Enable and Continue.
9.) In Wi-fi name (SSID): Leave as is.
10.) In Wi-fi password: Leave as is.
11.) Click Next.
12.) Enable the Same as Wi-Fi Password.
13.) Click Finish.
14.) Click Network Settings on Top Left.
15.) On the Main page You will see Auto Select Network > Disable this.
16.) Click on Supersonic in the APN List and Make sure it is set as Default.
17.) On the left click on Mobile Network Searching.
18.) Click Preferred Network Mode.
19.) Select 4G Only.
20.) Click Save.
22.) Click Home on the top left corner and your router should be connected.
Kindly provide me with feedback once you are done.
Kind regards,
Nonhlanhla
Best regards,
ML
Monique L's updateReviewer Update
08 Nov 2021, 14:31Dear Nonhlanhla
Please note this is for my director not for myself. I have not even given you the details. You see this is what I mean. My Director pays you R1600 every month then you expect her to do all of the above. You get paid a salary and you expect the customer to do your work for you. I am requesting for technical person to go to her residence and sort this out. I am done asking you people!!!!!!!!!!!!!!!!
Please note this is for my director not for myself. I have not even given you the details. You see this is what I mean. My Director pays you R1600 every month then you expect her to do all of the above. You get paid a salary and you expect the customer to do your work for you. I am requesting for technical person to go to her residence and sort this out. I am done asking you people!!!!!!!!!!!!!!!!
ML
Monique L's update08 Nov 2021, 14:31
Reviewer Update
Dear Nonhlanhla
Please note this is for my director not for myself. I have not even given you the details. You see this is what I mean. My Director pays you R1600 every month then you expect her to do all of the above. You get paid a salary and you expect the customer to do your work for you. I am requesting for technical person to go to her residence and sort this out. I am done asking you people!!!!!!!!!!!!!!!!
Please note this is for my director not for myself. I have not even given you the details. You see this is what I mean. My Director pays you R1600 every month then you expect her to do all of the above. You get paid a salary and you expect the customer to do your work for you. I am requesting for technical person to go to her residence and sort this out. I am done asking you people!!!!!!!!!!!!!!!!
ML
Monique L's updateReviewer Update
08 Nov 2021, 14:32 Supersonic 's reply:08 Nov 2021, 12:48
Hi Monique.
I have taken a look at your account and I see that you are currently offline. I am going to take you through a few steps that will assist with your connection.
Kindly follow these steps.
1.)Factory reset the router by holding a paperclip or similar object in the rear of the device for 10 seconds (small hole with RESET above it)
2.)Connect to the HUAWEi_B612 Wifi, using the password on the back of the router.
3) Open a Web Browser and type in 192.168.8.1.
4.) This will take you to a page asking to download the App, OR Go directly to web page.
4.1.) Click on "Blue" web page wording.
5.) Login using admin as password > Click Login.
6.) Click Next.
7.) Click Agree.
8.) Click Enable and Continue.
9.) In Wi-fi name (SSID): Leave as is.
10.) In Wi-fi password: Leave as is.
11.) Click Next.
12.) Enable the Same as Wi-Fi Password.
13.) Click Finish.
14.) Click Network Settings on Top Left.
15.) On the Main page You will see Auto Select Network > Disable this.
16.) Click on Supersonic in the APN List and Make sure it is set as Default.
17.) On the left click on Mobile Network Searching.
18.) Click Preferred Network Mode.
19.) Select 4G Only.
20.) Click Save.
22.) Click Home on the top left corner and your router should be connected.
Kindly provide me with feedback once you are done.
Kind regards,
Nonhlanhla
Hi Monique.
I have taken a look at your account and I see that you are currently offline. I am going to take you through a few steps that will assist with your connection.
Kindly follow these steps.
1.)Factory reset the router by holding a paperclip or similar object in the rear of the device for 10 seconds (small hole with RESET above it)
2.)Connect to the HUAWEi_B612 Wifi, using the password on the back of the router.
3) Open a Web Browser and type in 192.168.8.1.
4.) This will take you to a page asking to download the App, OR Go directly to web page.
4.1.) Click on "Blue" web page wording.
5.) Login using admin as password > Click Login.
6.) Click Next.
7.) Click Agree.
8.) Click Enable and Continue.
9.) In Wi-fi name (SSID): Leave as is.
10.) In Wi-fi password: Leave as is.
11.) Click Next.
12.) Enable the Same as Wi-Fi Password.
13.) Click Finish.
14.) Click Network Settings on Top Left.
15.) On the Main page You will see Auto Select Network > Disable this.
16.) Click on Supersonic in the APN List and Make sure it is set as Default.
17.) On the left click on Mobile Network Searching.
18.) Click Preferred Network Mode.
19.) Select 4G Only.
20.) Click Save.
22.) Click Home on the top left corner and your router should be connected.
Kindly provide me with feedback once you are done.
Kind regards,
Nonhlanhla
ML
Monique L's update08 Nov 2021, 14:32
Reviewer Update
Supersonic 's reply:08 Nov 2021, 12:48
Hi Monique.
I have taken a look at your account and I see that you are currently offline. I am going to take you through a few steps that will assist with your connection.
Kindly follow these steps.
1.)Factory reset the router by holding a paperclip or similar object in the rear of the device for 10 seconds (small hole with RESET above it)
2.)Connect to the HUAWEi_B612 Wifi, using the password on the back of the router.
3) Open a Web Browser and type in 192.168.8.1.
4.) This will take you to a page asking to download the App, OR Go directly to web page.
4.1.) Click on "Blue" web page wording.
5.) Login using admin as password > Click Login.
6.) Click Next.
7.) Click Agree.
8.) Click Enable and Continue.
9.) In Wi-fi name (SSID): Leave as is.
10.) In Wi-fi password: Leave as is.
11.) Click Next.
12.) Enable the Same as Wi-Fi Password.
13.) Click Finish.
14.) Click Network Settings on Top Left.
15.) On the Main page You will see Auto Select Network > Disable this.
16.) Click on Supersonic in the APN List and Make sure it is set as Default.
17.) On the left click on Mobile Network Searching.
18.) Click Preferred Network Mode.
19.) Select 4G Only.
20.) Click Save.
22.) Click Home on the top left corner and your router should be connected.
Kindly provide me with feedback once you are done.
Kind regards,
Nonhlanhla
Hi Monique.
I have taken a look at your account and I see that you are currently offline. I am going to take you through a few steps that will assist with your connection.
Kindly follow these steps.
1.)Factory reset the router by holding a paperclip or similar object in the rear of the device for 10 seconds (small hole with RESET above it)
2.)Connect to the HUAWEi_B612 Wifi, using the password on the back of the router.
3) Open a Web Browser and type in 192.168.8.1.
4.) This will take you to a page asking to download the App, OR Go directly to web page.
4.1.) Click on "Blue" web page wording.
5.) Login using admin as password > Click Login.
6.) Click Next.
7.) Click Agree.
8.) Click Enable and Continue.
9.) In Wi-fi name (SSID): Leave as is.
10.) In Wi-fi password: Leave as is.
11.) Click Next.
12.) Enable the Same as Wi-Fi Password.
13.) Click Finish.
14.) Click Network Settings on Top Left.
15.) On the Main page You will see Auto Select Network > Disable this.
16.) Click on Supersonic in the APN List and Make sure it is set as Default.
17.) On the left click on Mobile Network Searching.
18.) Click Preferred Network Mode.
19.) Select 4G Only.
20.) Click Save.
22.) Click Home on the top left corner and your router should be connected.
Kindly provide me with feedback once you are done.
Kind regards,
Nonhlanhla
Supersonic 's replyOfficial
08 Nov 2021, 14:47Hi Monique.
Kindly provide me with your director's details so I can follow up.
Kind regards,
Nonhlanhla
Kindly provide me with your director's details so I can follow up.
Kind regards,
Nonhlanhla
Best regards,
Supersonic 's reply08 Nov 2021, 14:47
Official
Hi Monique.
Kindly provide me with your director's details so I can follow up.
Kind regards,
Nonhlanhla
Kindly provide me with your director's details so I can follow up.
Kind regards,
Nonhlanhla
Best regards,
ML
Monique L's updateReviewer Update
08 Nov 2021, 14:52Dear Nonhlanhla
Her account number is SO126310 Mrs SD Toweel
Her account number is SO126310 Mrs SD Toweel
ML
Monique L's update08 Nov 2021, 14:52
Reviewer Update
Dear Nonhlanhla
Her account number is SO126310 Mrs SD Toweel
Her account number is SO126310 Mrs SD Toweel
Supersonic 's replyOfficial
08 Nov 2021, 14:57Thank you, Monique.
Kindly ask her to send me a picture of her lights on the face of her router as well as a picture of the back of the router to ***.
Kind regards, Nonhlanhla
Kindly ask her to send me a picture of her lights on the face of her router as well as a picture of the back of the router to ***.
Kind regards, Nonhlanhla
Best regards,
Supersonic 's reply08 Nov 2021, 14:57
Official
Thank you, Monique.
Kindly ask her to send me a picture of her lights on the face of her router as well as a picture of the back of the router to ***.
Kind regards, Nonhlanhla
Kindly ask her to send me a picture of her lights on the face of her router as well as a picture of the back of the router to ***.
Kind regards, Nonhlanhla
Best regards,