Super sonic are liers and completely useless

I have placed numerous compliments that my wifi is down and that they need to log a ticket into my fiber provider as they the only ones that can connect frogfoot fiber, I've been phoning since the 7th of December today is the 11th of December. Once hello pestering frog food I finally got a call from them and they tell me they have only had one ticket logged by super sonic wich was done yesterday on the 10th of December. And because it's on a weekend and they don't clasify weekends and a work day, and that there is only one complaint in there is no sense of urgency , I spoke to the floor manager of supersonic call center (named AJ) and he says that frogfoot is lying they have logged all the reports of all my calls. And he has hundreds of excuses under the sun and keeps telling me the same thing just in a different way every time I speak to him. I'm now very irritated with super sonic that they can't give me answer to my queries they never give me a log number or ref number nor any feedback telephonicly or through sms, Quite frankly they need to change there call agents names from super smart techies to super slow coz they are completely useless and send you from piller to post with numerous lies just to keep you quiet