NC
N C
1 reviews | Active since Apr 2019
07 Feb 2021, 12:41
Super slow communication.... actually no communication!
I am so glad that I experienced the issues I had with Supersonic before my FTTH was installed.
Since December 2020 I have been waiting for Supersonic to install FTTH for my home. However, after zero communication from Supersonic, I cancelled the order.
No surprise, but again no communication from Supersonic on this aspect. Emails are of no use, nor is the WhatsApp messenger function. I am sitting with Supersonic's LTE modem that they give until the FTTH is installed. I have requested for Supersonic to collect the modem but again to no surprise, no communication from Supersonic.
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
07 Feb 2021, 12:57Good day N Cranston.
My sincere apology for the delays and miscommunication from us. I will be in contact with the relevant departments so we can get this resolved.
Kindest Regards
Joshua
My sincere apology for the delays and miscommunication from us. I will be in contact with the relevant departments so we can get this resolved.
Kindest Regards
Joshua
Supersonic 's reply07 Feb 2021, 12:57
Official
Good day N Cranston.
My sincere apology for the delays and miscommunication from us. I will be in contact with the relevant departments so we can get this resolved.
Kindest Regards
Joshua
My sincere apology for the delays and miscommunication from us. I will be in contact with the relevant departments so we can get this resolved.
Kindest Regards
Joshua
NC
N C's updateReviewer Update
10 Feb 2021, 11:27So I get an email now from Supersonic, Y'ello CRM:***. I am told that I must pay for the modem to be collected and February 2021 is my noticed period. How is this even allowed when I have been trying to resolve this issue from the beginning of January 2021????? It is not my fault that Supersonic doesn't bother to correspond nor is it my fault that Supersonic didn't inform me that the FTTH could not be installed. So there is absolutely no way that I am going to pay for a service not rendered nor for Supersonic's poor to no customer service!!!!
Sort this out Supersonic or I will escalate the matter externally!
Sort this out Supersonic or I will escalate the matter externally!
NC
N C's update10 Feb 2021, 11:27
Reviewer Update
So I get an email now from Supersonic, Y'ello CRM:***. I am told that I must pay for the modem to be collected and February 2021 is my noticed period. How is this even allowed when I have been trying to resolve this issue from the beginning of January 2021????? It is not my fault that Supersonic doesn't bother to correspond nor is it my fault that Supersonic didn't inform me that the FTTH could not be installed. So there is absolutely no way that I am going to pay for a service not rendered nor for Supersonic's poor to no customer service!!!!
Sort this out Supersonic or I will escalate the matter externally!
Sort this out Supersonic or I will escalate the matter externally!