Super shocking Supersonic

As we all know having fiber is suppose to make your life easier but not with Supersonic. We have to use Supersonic being the only provider in our area. On the 01 of June a courier dropped our Router. We used the WhatsApp chat to communicate to them. With no luck we started to phone them and with every call we need to hold the line min an hour to talk to someone. The first lady said that it will work in 15min - no luck. The next day after wasting time they said that it need to be configured using a laptop. We tried with no luck and getting an error. Phoning back again asking for assistance and they will get back to us- no response no technician!!!! so we are paying for our fiber from the 01 June with no WIFI or no assistance. How can you just drop a router at a door and offer no service. Where is the technician ????????????????????????????????????