1 reviews | Active since Jul 2013
Super pathetic service from Supersonic.
The service is Super pathetic. They take your money happily every month but they do not take me as a client seriously. I wrote so many email to them since December 2020 - its today 22 January 2021 and still awaiting feedback. In December 2020 they had a session in Midstream so that clients can discuss issues with them. I met with Themba - he said to me if I got any problems I can just call for him - well I am still waiting. Further, I wrote an email to them and till date DOLOLO. They are no serious about service. I had in November 2020 such a terrible experience with them - the person from supersonic that assisted me over the phone gave me the most terrible advice and then the person could not fix the mess. So Supersonic is a Superslow and Superpatheci service.
My apologies for all the inconveniences caused. Please reboot both your ONT and router. If you are still experiencing this problem please contact us on our facebook page as we will require the image of your router and ONT
Kind regards
Sandra
My apologies for all the inconveniences caused. Please reboot both your ONT and router. If you are still experiencing this problem please contact us on our facebook page as we will require the image of your router and ONT
Kind regards
Sandra
I can see you do not even got an idea what you are talking of - that was not my complaint. My complaint is that you do not answer my emails. So yes find my emails and answer me first. I will also NEVER NEVER reboot anything because my problem and frustrations were caused by a Supersonic employee telling me to reboot - so again an example that Supersonic do not know what they are talking about.
I can see you do not even got an idea what you are talking of - that was not my complaint. My complaint is that you do not answer my emails. So yes find my emails and answer me first. I will also NEVER NEVER reboot anything because my problem and frustrations were caused by a Supersonic employee telling me to reboot - so again an example that Supersonic do not know what they are talking about.