KV
Kyle V
1 reviews | Active since Nov 2019
22 Sept 2021, 17:56
Super**** once again
In all of the years of dealing with upstream providers, I have never come across a more dysfunctional company like supersonic, they support staff are utter useless basically a middle man to field calls, they have a cheat sheet and if you ask a question that's not on there you confuse them. i have been having issues on and off with my internet package since the 12th of this month. Trying to get a manager to contact me is nearly impossible not even sure they have one, to be honest. I've put my cancellation in but still have another month before they are gone for good.
PLEASE PLEASE people out there thinking of signing up with them DON'T they close tickets even though they haven't been resolved they are ******** people.
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Replies (5)KV
Kyle V's updateReviewer Update
22 Sept 2021, 18:13How exactly are you going to look into this issue? I reported an issue at 9 this morning and still no feedback, no one has picked up the phone to call me.
KV
Kyle V's update22 Sept 2021, 18:13
Reviewer Update
How exactly are you going to look into this issue? I reported an issue at 9 this morning and still no feedback, no one has picked up the phone to call me.
Supersonic 's replyOfficial
22 Sept 2021, 18:19Good day Kyle V
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards
WN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards
WN
Best regards,
Supersonic 's reply22 Sept 2021, 18:19
Official
Good day Kyle V
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards
WN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards
WN
Best regards,
Supersonic 's replyOfficial
22 Sept 2021, 20:02Hi Kyle please be advised that case CAS-823137-T3F0Z3 was logged today in the morning for wifi speed issue and is currently under investigation with our Support department, case CAS-817724-Z8G2N2 for router collection is currently being attended by our cancellation department, again l apologise for the inconveniences and delays caused, please advise on a time one of our Superstars can reach out and assist, thank you.
Warm regards
WN
Warm regards
WN
Best regards,
Supersonic 's reply22 Sept 2021, 20:02
Official
Hi Kyle please be advised that case CAS-823137-T3F0Z3 was logged today in the morning for wifi speed issue and is currently under investigation with our Support department, case CAS-817724-Z8G2N2 for router collection is currently being attended by our cancellation department, again l apologise for the inconveniences and delays caused, please advise on a time one of our Superstars can reach out and assist, thank you.
Warm regards
WN
Warm regards
WN
Best regards,
KV
Kyle V's updateReviewer Update
22 Sept 2021, 22:31Would really call them superstars with the support I've been given today they are far from it. Yes I reported a issue this morning and only received a response now took you guys the entire day and still didn't do anything only after I complained again was I advised and engineer was looking into the issue and advised the issue was with mtn and the tower more than likely a router or switch issue.
So far the support level on this has been super****.
So far the support level on this has been super****.
KV
Kyle V's update22 Sept 2021, 22:31
Reviewer Update
Would really call them superstars with the support I've been given today they are far from it. Yes I reported a issue this morning and only received a response now took you guys the entire day and still didn't do anything only after I complained again was I advised and engineer was looking into the issue and advised the issue was with mtn and the tower more than likely a router or switch issue.
So far the support level on this has been super****.
So far the support level on this has been super****.
KV
Kyle V's updateReviewer Update
22 Sept 2021, 22:36You guys have my number and since the 12th of this month when I logged the first ticket I have not received a single phone call, I even requested for a manager to call me multiple time and I'm still waiting. So let's put it this way when you guys are ready or maybe even learn how to use a phone call me.
KV
Kyle V's update22 Sept 2021, 22:36
Reviewer Update
You guys have my number and since the 12th of this month when I logged the first ticket I have not received a single phone call, I even requested for a manager to call me multiple time and I'm still waiting. So let's put it this way when you guys are ready or maybe even learn how to use a phone call me.