AM
Albertha M

1 reviews | Active since Apr 2021

12 May 2021, 21:05

Super *** Service

Supersonic and the *** Service ... Hi, I am Albertha, GJ Meyer from Kempton Park. We suffer now about 3 months to sort my uncapped wifi out. We get our LTE Router about 4 weeks back but the simcard come with the router was not working, the simcard is a prepaid sim and not a contract sim. On Sunday 9th May 2021 at 10:15 we have a call from the call Centre from Supersonic and the lady tells me that the cace that was open about the simcard is all sorted and my new contract simcard will be delivered by Ram Courierservices during the week. Yesterday we phoned Supersonic to get the tracking number for my parcel and if we call Ram and asked where is my parcel, Ram tells me the tracking nr Supersonic gave me is the 1st number and the oarcel is already delivered. We phone Supersonic back and the lady tells me that she do a request and wait for feedback about the new sim and will phone me back. Till today we hear nothing and nobody phone me back. The Supersonic Team are ****ing ***** and ****** our money. We are fed up now. We are on our way to Carte Blanch now and to all the media and news papers tomorrow. We will spread the Super *** Service from Supersonic and tells people not to do any wifi business with Supersonic.

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Replies (1)
Supersonic
Supersonic 's reply13 May 2021, 09:14
Official
Good day Albertha. 
My sincere apologies for the frustration caused. Kindly allow me a moment to investigate your issue. 
Kind regards, Sandra