Super inefficient

Cancellation was requested on the 4tg of August already I've paid claw back and they confirmed Cancellation however they have not released my line/address from their service they have conveniently cut off internet services but are refusing to release my line I am unable to migrate to a different Isp and have been without internet for 7days now how am I supposed to work Supersonic every time I call your call enter that seems to manned by one agent since a personal has to wait on hold for hours and still end up being transfered to someone even more clueless uou confirm the service is canceled yes im aware its cancelled release the line and address as well like your supposed to or is that also not your fault since you seem to be blaming all your problems on vumatel of late