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1 reviews | Active since May 2016

15 Jun 2023, 18:59

SUPER HIGH LATENCY THE LAST FEW WEEKS NO MATTWR HOW MANY TIMES I RESET OR SWITCH OFF

I am so FED UP STRUGGLING WITH SUPER HIGH LATENXY EVERY SINGLE NIGHT NOW FOR LAST 2 WEEKS, I HAVE TO CONSTANTLY HARD RESET MY ROUTER ABOUT 20 TIMES AND SWITCH POWER OFF MULTIPLE TIMES AND THEN HOPEFULLY AFTER THE RANDOM 20TH TIME THE LATENCY WILL. GO BACK TO WHAT ITS SUPPOSED TO BE, LATENCY IS SUPPOSED TO BE BETWEWB 10-20MA BUT CURRENTLY BETWEEN 70-290 MS, NO PROBLEM IN THE DAY TIME AND DONT USE LOAD SHEDDING AS AN EXCUSE CAUSE HAD DAYS WITH NO LOAD SHWDSING RHEN LATENCY AA FINE AND THEN SUDDENLY AT NIGHT TIME IT JUST GOES BANANAS, SPOKEN TO YOUR TECHNICAL AGENTS 100'S OF TIMES TO NO AVAIL! I DONT KNOW WHAT TO DO ANYMORE BECAUASE THE LAST FEW DAYA THE LATENCY DOES NOT WANT. TO GO BACK TO NORMAL. IT STAYS AT 70 + WHERE ITS SUPPOAED TO BE 10-15, THATS ALMOST 8 TIMES USUAL LATENCY

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Replies (1)
Supersonic
Supersonic 's reply15 Jun 2023, 20:31
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team