NC
N C

1 reviews | Active since Apr 2019

17 Feb 2021, 19:12

Super Disgusted

I finally received an email from Supersonic re my cancellation. However, it was absolutely disgusting! I am expected to give one month's noticed, email received in February and I've been trying to resolve this since December, the only "service" I received was the temporary LTE that I did not order. Then I am told that I must pay for the courier service to return the modem!!!!

How can Supersonic even contemplate that I adhere to these whims when I have been trying to resolve the matter from December 2020 and I never received the FTTH that I ordered????

0
Replies (1)
Supersonic
Supersonic 's reply18 Feb 2021, 11:03
Official
Good day N Cranston,

We are sorry to hear that you have not received satisfactory service from us. I will be in contact with the relevant departments to resolve the matter.

Regards,
Joshua