Super bad service for line activation

I informed Supersonic on 15 October that I would be relocating. They said they would activate my service at the new address once I have moved in. I have called them every day since 31 October and today is 7 November. I have spent more than 120mins on the phone. Been calling them two to three times per day but the service is not active yet. The call centre staff have a diffferent excuse each time. They are completely ***********. They don’t know what is going on. It is just a simple relocation to a new address which is fibre ready. They told me they would call back, nothing happens. They told me to wait 24-48 hours, nothing happened. They told me the coordinator would call me, nothing happened. I am still today 7 Nov waiting for my line to be activated. In the meantime their debit order went off and I have to pay for no internet. No one there knows what is going on. Absolutely terrible service. Won’t recommend it to anyone.