Super bad service

After numerous calls logged and shunned from pillar to post, kept on hold for endless hours, my problem is still not resolved.

I've order a router in August already, paid the upfront cost. The router arrived on the 1st of September 2021, tried connecting and 4 days later and there is still no network signal. My nature of work and kids depends on having internet.

I am appalled at the service I received frm Supersonic and therefore would like to cancel a contract which haven't even started yet.

If you cannot even get you to provide the service from the started, i can just imagine the ordeal I'll have in canceling after 6 months.

I would like a refund on my upfront payment, and my contract canceled as you are in bridge of contract. Your super tech's aren't so super after all

You can send ur couriers to collect ur router just as fast as they delivered it, as it is rendered useless without network which u clearly cannot provide.