Super Bad Service At Supersonic

I have been struggling since February month with this company. August month my account was definetly recurring. Than last week Tuesday my wifi was suspended. I made payment with them on Thursday morning, a Lindell told me to do a EFT and use my CRM number, which I did immediately. I phoned them the afternoon again then I spoke to a Portia she told me don't worry mam as soon as I get your email with proof of payment I will connect you. The evening I spoke to Malcolm he told me mam your money will be refunded to you on Tuesday (yesterday) which didn't happen. I phoned again on Monday and another consultant told me my money will definitely be in my account yesterday up until now no refund. Cause I must phone the consultants again as soon as my money reflects so they can inform vuma then my account immediately I phoned yet again tonight Wednesday spoke to Malcolm again just to be told my query for refund has been escalated. Seriously every month since February I had an issue with these consultants all of them give you a different answer and believe me it's never the truth. Now I was told by Malcolm a hour ago his manager will contact me which didn't happen. I Firstly didnt ask for a refund I just want my wifi connected. My special needs daughter needs the wifi for her school work as she's is home schooled. I have wasted all my minutes on this stupid company. They have no loyalty to their customers. I want my problem solved immediately. And then on top of that Malcolm the consultant tells me all the call are recorded and I told him I don't care maybe they should go back to that calls and listen how long I have been complaining about there bad service I had enough of being pushed around and ignored by Supersonic and their consultants.