ZG
Zelda G
1 reviews | Active since Nov 2019
30 Nov 2022, 14:50
Super bad and no help
Good day i have contacted supersonic countless times about the bad wifi. And they close chats on me or end call without fixing the bad speeds. Their after sales is super bad they just dont care. Ive been with them for many months and still they dont help. I live on a farm so i cant get fibre. I dont know what to do anymore
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
30 Nov 2022, 15:08Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
Supersonic 's reply30 Nov 2022, 15:08
Official
Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
ZG
Zelda G's updateReviewer Update
30 Nov 2022, 16:23Hi yes thats all true but never has it been 3 mb download and 2mb upload for more than a week unless there is issue with supersonic. Its been resetted and rebooted and still bad. If it was for 1 day i wont complain but its been a week about with this. Since day 1 i was on supersonic we don't have usage at night bc of whatever bad explanation u guys gave. Now its day time too. So now i pay for wifi thats almost unusable. And u have all bad excuses except fixing the problem. Its bad after sales service.
ZG
Zelda G's update30 Nov 2022, 16:23
Reviewer Update
Hi yes thats all true but never has it been 3 mb download and 2mb upload for more than a week unless there is issue with supersonic. Its been resetted and rebooted and still bad. If it was for 1 day i wont complain but its been a week about with this. Since day 1 i was on supersonic we don't have usage at night bc of whatever bad explanation u guys gave. Now its day time too. So now i pay for wifi thats almost unusable. And u have all bad excuses except fixing the problem. Its bad after sales service.
Supersonic 's replyOfficial
30 Nov 2022, 20:22Thank you for reaching out to Supersonic. We apologize for the delay and inconvenience caused, I will be looking into the matter and provide you with Feedback.
Kind Regards,
Supersonic Team
Supersonic 's reply30 Nov 2022, 20:22
Official
Thank you for reaching out to Supersonic. We apologize for the delay and inconvenience caused, I will be looking into the matter and provide you with Feedback.
Kind Regards,
Supersonic Team