Suopersonic poor treatment of customers

Internet goes down, and then you can never get through to the call center. After many attempts you eventually get through, only for them to tell you that it will take 48 hours to look into the matter. After 48 hours, you phone again to chase them up only to realise nothing has been done. After 30 minutes on the call holding for support, I am told to whatsapp a number as they cannot help me which happens to be a bot. That leads to nothing and then you are back at square one. All that happens is you go round in circles without getting your internet back. Who knows when this nightmare of poor service will end.