Suffering due to Supersonic MISTAKE - REFUND MY MONEY YOU TOOK ********LY

Good day,

This is the first time posting on hello peter which means i am very serious and will be escalating my case further. You are not following your own policy and different consultants telling me one thing to another.

on the 10th February 2021 Supersonic accidentally upgraded my package from my FLTE R399 to the FLTE R999 per month and on the same day logged my case for a refund and revert me back to my original package of R399. you then on the 1 March 2021 debit me R1420.37 of which you also used R256 of my credit. On that very same morning of the 1st of march i call for the refund and downgrade and get promised that refunds are done tuesday depending if the case is closed. That first week my case was passed on from finance to billing and then the friday to project management. I call on the 8th March again and get told that by friday i should be getting my refund. Friday i call and nothing! i get told by Kreolin at customer care he will follow up with project management and get back to me the afternoon. He did not get back to me!. Saturday i call and customer care says project management is closed on the weekend. This morning the 15 March i call again and get told i will only get my refund next Month! when my package is downgraded.? The service is ********** and blatant misleading and lies. I am suffering because you ********ly took so much money from my account i am sacrificing so much to keep the food on my table. If i do not get my refund in this week, I will be cancelling and escalating my case further and then cancelling. I PRAISED supersonic in the beginning i even recommended people to take out packages with you. NO MORE.