SUBSONIC

What a nightmare. Call centre SUPER inefficient. I cannot receive an OTP when trying to log in to view my account. Been as subscriber for 2 or 3 weeks . Am a very busy Medical Practitioner swamped with current pandemic and my time is critical for wellbeing of others. 13/12/2020 approx 10h32 : called Supersonic , was number zillion on hold, after approx 37 minutes "Supertechie"was available. Explained to the agent the OTP for log in was not reaching me. " No, you must speak to Customer Service centre " she explains and attempts to divert my call. CUT OFF IN PROCESS !!!!! 13/12/2020 approx 11h12 : called Supersonic again. Was number zillion and 4 on hold. After approx 31 minutes Supertechie is available. Explained my problem, was again told I must speak to Customer Service agent, my call was then again directed. After 3 minutes I reach Customer Service agent ONLY TO BE TOLD I must speak to agent at Support Centre. My call then diverted to Support agent and number 72 Zillion on hold. After approx 40 minutes I am connected to Support Agent . Was given obscure reasons for my OTP problem until he was reminded that I have no problem receiving any other OTP's from other instances. Was given reference nr CAS-329613-Y5K5F5. THIS TOOK TOTAL TIME OF 73 MINUTES !!!! My gripes : 1. Why does all calls first have to be answered by SuperTechie ? 2. Is it so difficult in changing menu options when phoning ***so that you reach right department without having to be diverted by unnecessary agents.