Subpar at service, excellent at avoiding customers who need support!

DO NOT SAY YOU HAVE NOT BEEN WARNED!! If I could give them -10000 I would their service is subpar and when you provide notice of leaving your subscription, they debit your account anyway. We have tried resolving through calling customer service, through emailing our agent we signed up through and nothing we have not received a single cent back for just under a year now we have been trying .Pathetic service I hope they go bankrupt if this is how they deal with loyal customers. (We had been with them for a few years before cancelling)