Stop debiting my money for services you not rendering and refund me ASAP

I sent out a cancellation request for Fibre in November 2021 and received an email notification acknowledging my request and that service will be terminated end of the month. To my surprise, SP kept debiting my account since Dec 2021, Jan to present month 2022, for a service that they are not even rendering.

In an attempt of trying to find out why this is happening, I contacted their finance department and was given Reference #CAS-971722-x1n8b8 beginning of Jan 2022. Was told they have escalated the matter to Vumatel and will contact me. 3 months to date I am still contacting them monthly after they take my money from my account and I get the same feedback, SAME ****, DIFFERENT DAY!!

Moreover, I use my mobile airtime and have to hold while they investigate internally. This goes to show the incompetency of not updating their systems let alone poor customer service.