****** line - Worst Service ever experienced Supersonic & Vumatel

Item: Supersonic
Rating: 1
Author: Freddie V

You are my ISP and have to look after my interests. My fibre line was ****** by Vumatel to another customer. I am a paid up customer since April 2020, on 26 January 2023 my fibre service went down, logged request with you, WhatsApp, FB Messanger and was informed that Vumatel has cancelled my service. Turned out they gave it to a new customer. I provided all proof of residents and now they want to activate me with a new installation and the first appointment is 23 February. I cannot wait that long. How is it possible that a current customer is treated like this !!!! I am working from home and cannot be without service and this is going on since 26 January.

Most frustrating part is you cannot get to speak to anybody with authority, always get to the frontline help desk.

Helpful (0)

Replies (3)

Supersonic 's replyOfficial

15 Feb 2023, 15:29

Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .

Supersonic 's reply15 Feb 2023, 15:29

Official

Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .

Freddie V's updateReviewer Update

16 Feb 2023, 07:06

Thank you but when will I hear from somebody to reactivate

Freddie V's update16 Feb 2023, 07:06

Reviewer Update

Thank you but when will I hear from somebody to reactivate

Freddie V's updateReviewer Update

17 Feb 2023, 16:50

It was quite a struggel I must say, but eventually my fibre line is back and working. Thank you Supersonic !

Freddie V's update17 Feb 2023, 16:50

Reviewer Update

It was quite a struggel I must say, but eventually my fibre line is back and working. Thank you Supersonic !