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Shanique T
1 reviews | Active since Oct 2020
04 Oct 2020, 07:16
STILL WAITING FOR YOUR PHONE CALL.
How ****py can a service provider be??? I have phoned them a few months ago about a issue... Like in middle lockdown.... they escalated my issue for a real technical person to come out... im still waiting... okay my fiber started to work again..... Friday we phoned.... told me it would be sorted before 17:00.... my Husband phoned. He after a few phone calls got a “manager “ to say he can see we have had a few issues but no one has done a thing about it... he will sort it out for us.... that was Friday... we are STILL waiting for his phone call back???
So im paying for something im not receiving....
Since super sonic took over from nepic we have had issues after issues.... and no feedback...
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
04 Oct 2020, 11:37Good morning Shanique
I do apologise for the loss in connection that you are experiencing. I see that case has been escalated to one of our support engineers. I will follow up with them again tomorrow.
Best regards
Sandra
I do apologise for the loss in connection that you are experiencing. I see that case has been escalated to one of our support engineers. I will follow up with them again tomorrow.
Best regards
Sandra
Supersonic 's reply04 Oct 2020, 11:37
Official
Good morning Shanique
I do apologise for the loss in connection that you are experiencing. I see that case has been escalated to one of our support engineers. I will follow up with them again tomorrow.
Best regards
Sandra
I do apologise for the loss in connection that you are experiencing. I see that case has been escalated to one of our support engineers. I will follow up with them again tomorrow.
Best regards
Sandra
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Shanique T's updateReviewer Update
04 Oct 2020, 19:49Oh really...
Still nothing. We have to keep on phoning. Empty promises. This is really pathetic!!!!
Still nothing. We have to keep on phoning. Empty promises. This is really pathetic!!!!
ST
Shanique T's update04 Oct 2020, 19:49
Reviewer Update
Oh really...
Still nothing. We have to keep on phoning. Empty promises. This is really pathetic!!!!
Still nothing. We have to keep on phoning. Empty promises. This is really pathetic!!!!
ST
Shanique T's updateReviewer Update
05 Oct 2020, 12:38Okay....
so we were on the phone with super sonic since Friday 2Oct Saturday and Sunday!!! Never got any feedback.
Not once was our calls logged or notes made or anything....
so late Sunday afternoon someone told us our fiber is terminated.... but you can take our money we are fully paid!!!!
So no one can HELP when you phone on. Because no one is authorised..... but who the hell is authorised to terminate my fiber????
Everyone tells you they will get back to me. NO ONE gets back to me!!!! We were told on Friday that we have to give it 24-48 hours..... its been 4 days!!!!!!!
The service at supersonic is pathetic!!!!
so we were on the phone with super sonic since Friday 2Oct Saturday and Sunday!!! Never got any feedback.
Not once was our calls logged or notes made or anything....
so late Sunday afternoon someone told us our fiber is terminated.... but you can take our money we are fully paid!!!!
So no one can HELP when you phone on. Because no one is authorised..... but who the hell is authorised to terminate my fiber????
Everyone tells you they will get back to me. NO ONE gets back to me!!!! We were told on Friday that we have to give it 24-48 hours..... its been 4 days!!!!!!!
The service at supersonic is pathetic!!!!
ST
Shanique T's update05 Oct 2020, 12:38
Reviewer Update
Okay....
so we were on the phone with super sonic since Friday 2Oct Saturday and Sunday!!! Never got any feedback.
Not once was our calls logged or notes made or anything....
so late Sunday afternoon someone told us our fiber is terminated.... but you can take our money we are fully paid!!!!
So no one can HELP when you phone on. Because no one is authorised..... but who the hell is authorised to terminate my fiber????
Everyone tells you they will get back to me. NO ONE gets back to me!!!! We were told on Friday that we have to give it 24-48 hours..... its been 4 days!!!!!!!
The service at supersonic is pathetic!!!!
so we were on the phone with super sonic since Friday 2Oct Saturday and Sunday!!! Never got any feedback.
Not once was our calls logged or notes made or anything....
so late Sunday afternoon someone told us our fiber is terminated.... but you can take our money we are fully paid!!!!
So no one can HELP when you phone on. Because no one is authorised..... but who the hell is authorised to terminate my fiber????
Everyone tells you they will get back to me. NO ONE gets back to me!!!! We were told on Friday that we have to give it 24-48 hours..... its been 4 days!!!!!!!
The service at supersonic is pathetic!!!!
ST
Shanique T's updateReviewer Update
08 Oct 2020, 07:40Thank you so so much Francois!! Your response and hard work is really appreciated!! You and only you have gone out of your way for us. Thank you for doing something and keep on following up! You were really the only one to follow up. Thank you.
However i am still upset about the whole thing for no one can really tell us what was wrong....
supersonic says its frogfoot and frogfoot says its supersonic. At the end of the day we pay supersonic.
Thanks Francios
Regards
Shanique.
However i am still upset about the whole thing for no one can really tell us what was wrong....
supersonic says its frogfoot and frogfoot says its supersonic. At the end of the day we pay supersonic.
Thanks Francios
Regards
Shanique.
ST
Shanique T's update08 Oct 2020, 07:40
Reviewer Update
Thank you so so much Francois!! Your response and hard work is really appreciated!! You and only you have gone out of your way for us. Thank you for doing something and keep on following up! You were really the only one to follow up. Thank you.
However i am still upset about the whole thing for no one can really tell us what was wrong....
supersonic says its frogfoot and frogfoot says its supersonic. At the end of the day we pay supersonic.
Thanks Francios
Regards
Shanique.
However i am still upset about the whole thing for no one can really tell us what was wrong....
supersonic says its frogfoot and frogfoot says its supersonic. At the end of the day we pay supersonic.
Thanks Francios
Regards
Shanique.