AC
Abel C
1 reviews | Active since Mar 2016
07 Jun 2021, 15:38
Still waiting for my Upgrade to be activated!
Please put a negative rating for Supersonic, their service is VERY pathetic. I app**** for an fibre speed upgrade to 50/50Mbps and I got an sms on the 28th of May saying the upgrade has been done. I did a speed test and I was still on 10Mbps. I called Supersonic and was told the upgrade was done. I told them I am still on 10Mbps as shown by the speed test, only to be told that Vumatel hasn't upgraded my line. It has been more than a week now and I still get the same response even after been told twice that they have escalated my issue. Its almost an hour on hold now with Supersonic customer and no feedback. I am disgusted with this service! PLEASE NEVER USE SUPERSONIC AS YOUR ISP. BAD CUSTOMER SERVICE.
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Replies (2)
Supersonic 's replyOfficial
07 Jun 2021, 16:27Good day Abel,
Apologies for this. I have escalated this to the connectivity manager and we will get this resolved as soon as possible.
Regards
Patience
Apologies for this. I have escalated this to the connectivity manager and we will get this resolved as soon as possible.
Regards
Patience
Supersonic 's reply07 Jun 2021, 16:27
Official
Good day Abel,
Apologies for this. I have escalated this to the connectivity manager and we will get this resolved as soon as possible.
Regards
Patience
Apologies for this. I have escalated this to the connectivity manager and we will get this resolved as soon as possible.
Regards
Patience
AC
Abel C's updateReviewer Update
17 Jun 2021, 15:32Dear Patience,
You promise to look into my issue but now you also have gone quiet . Is the upgrade going to happen or not. Can you just put me back to my original package as you are going to start billing me for the service that I am not getting. On you system it shows that I am on the new package since last month.
You promise to look into my issue but now you also have gone quiet . Is the upgrade going to happen or not. Can you just put me back to my original package as you are going to start billing me for the service that I am not getting. On you system it shows that I am on the new package since last month.
AC
Abel C's update17 Jun 2021, 15:32
Reviewer Update
Dear Patience,
You promise to look into my issue but now you also have gone quiet . Is the upgrade going to happen or not. Can you just put me back to my original package as you are going to start billing me for the service that I am not getting. On you system it shows that I am on the new package since last month.
You promise to look into my issue but now you also have gone quiet . Is the upgrade going to happen or not. Can you just put me back to my original package as you are going to start billing me for the service that I am not getting. On you system it shows that I am on the new package since last month.