Still waiting for goods!

Time to continue this. 1. I phoned the consultants yesterday and someone was supposed to phone me back. I still have not received a phone call. 2. I received the router with no sim card. A REFURBISHED router not a NEW router. Was charged FULL price for a NEW router. 3. The sim card was delivered a WEEK later AFTER I contacted the customer care to say that I did not receive it. 4. The SIM card does not work. We tried for 2 weeks to get it to work with technicians resetting and doing whatever they did and still did not work. A new replacement sim card was then supposed to be delivered and it has now been 2 weeks and still not received it.

I want this sorted out! I am sick and tired of being messed around. This is now 9 months without an operational connection and you are still billing me. I requested a rebate 3 months ago and it is still NOT done. This rebate must now be extended to the full time that I am without connectivity. We do not have the INVOICES for the sim and router purchase in December. When are we going to receive these?

I have requested that the projects manager contact me as it is this same manager who in my opinion has repeatedly delayed this from what I can understand from the consultants who are always escalating this to the projects team and are always failing to sort these issues out. When can I expect this phone call?