NE
Nehemia E
1 reviews | Active since Jun 2020
26 Jun 2020, 12:22
Still waiting after 2 months!
The worst service I ever had misfortune to deal with! I bought my voucher on 24 April 2020 and my fibre line is still not installed! I have multiple "case numbers" and have me expedited to a so called "case manager" countless times. They even have all my concerns ready on their system whenever I call. The worst is they closed my case on 28 May stating that fibre has been installed at my place. What a joke! Nothing yet! The honorable thing would be to pay back my MONEY if you can't do the job!!! Please don't go here!
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
26 Jun 2020, 14:02Hello Nehemia,
I am very sorry to see that you have had such an unsatisfactory experience. An agent will be in touch ASAP to rectify the situation.
Regards,
Sandra
I am very sorry to see that you have had such an unsatisfactory experience. An agent will be in touch ASAP to rectify the situation.
Regards,
Sandra
Supersonic 's reply26 Jun 2020, 14:02
Official
Hello Nehemia,
I am very sorry to see that you have had such an unsatisfactory experience. An agent will be in touch ASAP to rectify the situation.
Regards,
Sandra
I am very sorry to see that you have had such an unsatisfactory experience. An agent will be in touch ASAP to rectify the situation.
Regards,
Sandra
NE
Nehemia E's updateReviewer Update
26 Jun 2020, 15:45Hi Sandra
I have been waiting for an agent for TWO MONTHS to rectify the situation. Even after multiple case numbers. Why can't you guys just contact Mitchell's Fibre and have them install my line?? Even some of your agents agree that this delay is UNACCEPTABLE. And I was looking forward to having a healthy business relationship with you guys...
I have been waiting for an agent for TWO MONTHS to rectify the situation. Even after multiple case numbers. Why can't you guys just contact Mitchell's Fibre and have them install my line?? Even some of your agents agree that this delay is UNACCEPTABLE. And I was looking forward to having a healthy business relationship with you guys...
NE
Nehemia E's update26 Jun 2020, 15:45
Reviewer Update
Hi Sandra
I have been waiting for an agent for TWO MONTHS to rectify the situation. Even after multiple case numbers. Why can't you guys just contact Mitchell's Fibre and have them install my line?? Even some of your agents agree that this delay is UNACCEPTABLE. And I was looking forward to having a healthy business relationship with you guys...
I have been waiting for an agent for TWO MONTHS to rectify the situation. Even after multiple case numbers. Why can't you guys just contact Mitchell's Fibre and have them install my line?? Even some of your agents agree that this delay is UNACCEPTABLE. And I was looking forward to having a healthy business relationship with you guys...