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tM
tommy M

1 reviews | Active since Aug 2023

08 Aug 2023, 11:04

still unless

still waiting on a call back from their management from last week and STILL no refund months later......

0
Replies (7)
Supersonic
Supersonic 's reply08 Aug 2023, 11:21
Official
Y'ello, we sincerely apologize for the frustration and inconvenience caused, our finance manager will be in contact with you and will assist you promptly.

Best regards,

tM
tommy M's update08 Aug 2023, 11:27
Reviewer Update
when can I expect the call I have been waiting since last week??

Supersonic
Supersonic 's reply08 Aug 2023, 11:45
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team

Best regards,

tM
tommy M's update08 Aug 2023, 11:46
Reviewer Update
guys please these are the same messages I got last week........... I need this resolved
Supersonic
Supersonic 's reply08 Aug 2023, 14:28
Official
Good day, thank you for reaching out to Supersonic. According to the records, the matter has been escalated 

Best regards,

tM
tommy M's update11 Aug 2023, 13:09
Reviewer Update
WOW these people are SHOCKING...... I am trying to get a refund of R2400.00 and NOW I get an invoice for R250.00 that they will be deducting from me.........
Supersonic
Supersonic 's reply12 Aug 2023, 08:02
Official
Good Day Tommy,

Kindly note that billing is still working on your refund. We apologize for the delay.
The R250 charge is for the router collection.

Kind Regards,
Supersonic Team

Best regards,