Still on the Wrong package

I've been a happy customer with Supersonic, seriously never had any real problems. But ever since I migrated my package to a different opinion it's been a Nightmare. It started with when I wanted to get a cheaper option on my F-LTE uncapped. I had the R999pm option that worked perfectly but was a bit expensive. So a few weeks I saw the new R499pm uncapped with the 400gig FUP. So I got in contact with Supersonic and had my package migrated to the R499pm option. On the 11th my migration was processed, but to my surprise to the wrong package. They put me on the R449pm capped package. So again I contacted them to fix this. Im still waiting. When I check my account it still says processing, its almost two weeks. Yesterday again I contacted Supersonic via the Messenger app to follow up. Still no answers.