Still no upgrade on my firbre line or new rooter deliverd.

I previously wrote a review stating Super Sonic could not get upgrading my line to 100 in and out right. I got a reply on Hello Peter from Super sonic stating they would do it and i would receive an sms confirming this would happen on the 7th of August. We now surprise surprise i still do not have a 100 up and down line. I speed test my line from the router and dont even get the 10 up and down i was paying for. I speed test the line at 12 am in the morning I get just on 2 up and maybe 0.8 down. I am told Super Sonic are waiting for Frogfoot to action there request Frogfoot say Super Sonic need to contact Tanya Phillips. I have not hope it may have been worth the effort to just cancel. I am still waiting for a techie to come and check my line themselves.