Still no refund

4th time posting this first post was the 4th July. I have been double charges since December 2022 and waiting at least 3 months for a refund ( going on to 4 ). This issue has been escalated so many times, call back promised a million times to no avail. I am tired I just want my money back. How much times do i have to ask. Its always we will let the billing department know, its been escalated to the billing to department. Someone will call you back. I think we past the stage of call backs and escalations. No action only broken promises. the last post said its with the right department for the refund.( this was said a million times already). I have lost hope in this company being sincere in there apologies and promises. I need action now. Just let me know when you will pay me or what the delay is? why is it a secret? I swear you going to tell me in the reply to this post that yo apologies for the inconvenience and its with finance or you escalated it to a manager who never gets back to me. I need the truth why do you not want to refund me? It the right thing to do.