STILL NO REFUND

It's been nearly 4 months and I had still not been refunded for my overpayment. An apology from company representative Joshua is not good enough if remedial action is lacking.

This is the response i receive from Facebook Messenger DM every time I enquire about the refund

"Hi Basil Kallis, please be advised that case CAS-335957-X6F9T6 is still active and open and our finance department is still working on it, l sincerely apologise for the inconveniences and delay caused. "

Joshua, if you reading this: do something