Still No Fibre Connection!

My fibre has been off since 31 May 2025. Today is the 18th day and thus more than half the month. I paid on 4 June 2025 but I expect my money back. There was apparently an outage but I got many different stories for client services. My account number is ***. I tried contacting Supersonic via WhatsApp but it's under maintenance, so I had to call 5 times on different days. Last time, I was told they logged a ticket on 11 June 2025 and that the turnaround time is 24 to 72 hours. They have now gone way over that as well. Still no resolution and this is unacceptable. This is not the way to treat your customers. I expect an investigation to be done and my fibre connection to be restored by 4pm today. I'm actually considering canceling.