RA
Rita A
1 reviews | Active since May 2022
16 Aug 2022, 07:36
Still no feedback from Supersonic
I posted a review on 2nd August complaining about the bad service from Supersonic. They rep**** on Hello Peter saying that someone would contact me the next day from retentions. Absolutely nothing!! and this after I have emailed various time and tried to contact their cancellations department. Its seems that it is impossible to actually speak to someone!!!
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
16 Aug 2022, 08:17Good Day, thank you for contacting us. We would like to apologize for the delay. Kindly note that this will be escalated immediately. Regards Supersonic Team
Best regards,
Supersonic 's reply16 Aug 2022, 08:17
Official
Good Day, thank you for contacting us. We would like to apologize for the delay. Kindly note that this will be escalated immediately. Regards Supersonic Team
Best regards,
Supersonic 's replyOfficial
16 Aug 2022, 08:20Kindly advise when your cancellations email was sent.
Best regards,
Supersonic 's reply16 Aug 2022, 08:20
Official
Kindly advise when your cancellations email was sent.
Best regards,
Supersonic 's replyOfficial
16 Aug 2022, 09:52Good Day
As per our telephonic conversation I am handling your case and will keep updating you.
Regards
Supersonic J
As per our telephonic conversation I am handling your case and will keep updating you.
Regards
Supersonic J
Best regards,
Supersonic 's reply16 Aug 2022, 09:52
Official
Good Day
As per our telephonic conversation I am handling your case and will keep updating you.
Regards
Supersonic J
As per our telephonic conversation I am handling your case and will keep updating you.
Regards
Supersonic J
Best regards,
RA
Rita A's updateReviewer Update
16 Aug 2022, 09:54Thank you. Will await updates
RA
Rita A's update16 Aug 2022, 09:54
Reviewer Update
Thank you. Will await updates
Supersonic 's replyOfficial
19 Aug 2022, 08:21New router delivered. Upgrade for the 100/100 will be effective beginning of next month. As per our telephonic conversation this morning, I spoke to my supervisor and he has advised that I am not able to change the upgrade to be effective immediately because that will confuse the system, remember when we upgrade on our end we have to inform Vuma to upgrade as well and because communication has already been sent out for upgrade to be effective end of this month, it is best to wait end of the month of the upgrade.
Regards
Supersonic J
Regards
Supersonic J
Best regards,
Supersonic 's reply19 Aug 2022, 08:21
Official
New router delivered. Upgrade for the 100/100 will be effective beginning of next month. As per our telephonic conversation this morning, I spoke to my supervisor and he has advised that I am not able to change the upgrade to be effective immediately because that will confuse the system, remember when we upgrade on our end we have to inform Vuma to upgrade as well and because communication has already been sent out for upgrade to be effective end of this month, it is best to wait end of the month of the upgrade.
Regards
Supersonic J
Regards
Supersonic J
Best regards,