Still no assistance or responce after a barrage of any form of communication! WHY?

Herewith a Verbatim copy of an Email sent to yourselves (***) on 1 April 2020 and yes by no means meant as “April Fool” communication! – This after numerous WhatsApp messages – your “switchboard / reception” confirmed this morning that everyone “working” from home therefor the WhatsApp communication facility must be used. I cannot believe that it is necessary to revert to a “public name and shame” situation regarding what seems to have been a mere formality! You have claimed to be the “best ISP” in June / July 2019 so what has happened since then? – You are a MTN owned and backed I-Services supplier but your actions and communication (or rather lack thereof) currently proving your inability to be reckoned with as stable supplier so maybe prospective and existing client’s should take note! Herewith then the detail – Judge for yourself: Service Request CAS-95441-T0D1Q4 Good day Account S*** I received above reference number via WhatsApp on 26th March 2020 following a request for confirmation on 25th March 2020 pertaining to a telephonic order with Jeffrey (24th March 2020) – which could apparently only be implemented on 1 April 2020 - to ensure that our current Fibre line be upgraded from 20 Mbps to 50 Mbps line capacity…. Exactly 24 hours after the request! I also enquired about your availability / services provisioning during the lockdown period and received the following WhatsApp response: “We will still be working to assist, but rest assured we will do the downgrade on the 01/04/20” I assumed it to be a typo error … (as I don’t believe that one can downgrade from 20 Mbps to 50 Mbps) however as sure as anything came 1 April 2020 there was NO CHANGE and needless to say the relevant upgrade wasn’t done. Besides the stated ability from your office that a speed-upgrade can be performed at any time, which proofed to be “flawed” after above experience – You would not receive this mail if this has been the first negative issue experienced with Supersonic. I have pages full of complaints / issues (some actually extremely unprofessional to outright blatant “story spinning” to even a confirmation from a Supersonic engineer admitting that the implemented configuration at place of residence is certainly flawed), unanswered questions, equipment till this day supp**** by yourselves not operational etc. etc. since the inception of this service – resulting into the fact that I had to, at own cost, purchased a Wi-Fi router to establish a stable working environment. Furthermore in browsing the general status / rating of services rendered by yourselves via the public “Hello-Peter” website I am afraid that it is all but a portrait of “service excellence” even though I am always prepared to acknowledge a certain doubt benefit however the statistics are totally negatively overwhelming against yourselves. We have been using the service (even before the name change to Supersonic) from September 2017 without issues – but since September 2019 it was basically one nightmare after another. You have positioned yourselves at the start of the COVID_19 lockdown as a “business services solution provider” yet at this stage you are using the same as excuse for NOT providing basic service request or even reacting / communicate to service-calls logged before the 27th March 2020! I therefor request one last time to heed to an agreed request which is certainly possible to execute – even if it is just communication of a true reason why this was not implemented as agreed and why the lack and disregard of communication (albeit your assurance that you have “obtained” additional resources on 30 March 2020 to assist) - would have suffice. I cannot understand why you would risk a massive loss of reputation including a complaint to the ISPA given your status stating adherence to “ISPA Code of Conduct Compliancy” as well as your own “service promises” as per your website – which by the way lacked any reference display to COVID-19 at time of this mail. I trust this will not be necessary especially in this current situation we as a country are facing! So question then – will you also selectively answer and skip this complaint?