Still digusted customer

-5 rating should be allowed. I have NEVER in my life dealt with such *********** and RUDE people in life. Just called the call centre and my activation has not been FINALISED!!! Firstly my line was dropped from 100 mbs to 50 mbs, which was never requested AND now I find out it is not active at my new location. HOW ON EARTH is this possible... WHAT is going on!!!!!! Then I receive my invoice this morning for December and see that I am being charged again for the 30th of November (the november statement was received on 28/11/2022)... THIS IS PATHETIC service from you guys. Now I am on hold for 15 minutes waiting for the agent to get back to me I have been on the call for 35 minutes this time when I called this morning it was 27 minutes and then the call was cut. I AM SO done with you guys. If someone does not call me back today and resolve this issue, I will be moving my internet to another provider, I cannot deal with HORRIBLE customer service that I have received in the last month. The lady dealing with my case is Refilwe she is the WORST agent I have ever dealt with and has delayed this whole process.