RH
Renaldo H
1 reviews | Active since Jun 2013
26 May 2020, 14:26
Still being billed second month in a row.
Still being billed after logging issues, escalating.
I have since taken up the issue with the Consumer Goods Council and stopped the debit orders.
Well over R2000 has been debited from my account now. I am furious.
The money being debited I need to pay for services I have actually subscribed to.
But the ineptitude displayed by Supesonic customer service and general support is remarkable.
Next step is legal recourse.
Helpful (0)
Replies (2)0
Replies (2)
Supersonic 's replyOfficial
26 May 2020, 15:59Hello Renaldo,
I am looking into this for you and we will resolve this ASAP. Apologies for the inconvenience caused.
Regards,
Sandra
I am looking into this for you and we will resolve this ASAP. Apologies for the inconvenience caused.
Regards,
Sandra
Supersonic 's reply26 May 2020, 15:59
Official
Hello Renaldo,
I am looking into this for you and we will resolve this ASAP. Apologies for the inconvenience caused.
Regards,
Sandra
I am looking into this for you and we will resolve this ASAP. Apologies for the inconvenience caused.
Regards,
Sandra
RH
Renaldo H's updateReviewer Update
26 May 2020, 16:20Hi Sandra,
Thanks for the reply. But at this point I think it is fairly redundant.
I have had to carry the charges of reversing and stopping the debit orders. Not to mention the charges of my other debit orders that failed because the money was debited without authorization. I was on the phone with FNB for almost 2 hours today, to get my own money back.
I'm extremely disappointed in this service.
Thanks for the reply. But at this point I think it is fairly redundant.
I have had to carry the charges of reversing and stopping the debit orders. Not to mention the charges of my other debit orders that failed because the money was debited without authorization. I was on the phone with FNB for almost 2 hours today, to get my own money back.
I'm extremely disappointed in this service.
RH
Renaldo H's update26 May 2020, 16:20
Reviewer Update
Hi Sandra,
Thanks for the reply. But at this point I think it is fairly redundant.
I have had to carry the charges of reversing and stopping the debit orders. Not to mention the charges of my other debit orders that failed because the money was debited without authorization. I was on the phone with FNB for almost 2 hours today, to get my own money back.
I'm extremely disappointed in this service.
Thanks for the reply. But at this point I think it is fairly redundant.
I have had to carry the charges of reversing and stopping the debit orders. Not to mention the charges of my other debit orders that failed because the money was debited without authorization. I was on the phone with FNB for almost 2 hours today, to get my own money back.
I'm extremely disappointed in this service.