RD
Ryan D

1 reviews | Active since Mar 2021

25 Oct 2023, 19:17

Still awaiting fibre

This is only a 3 star rating due to a select handful of staff at Supersonic. I cannot begin to state the unsatisfactory service received from Supersonic as a whole as the staff overall will waste your time and frustrate you. I also had no service for almost a month with no possible solution reason or explanation other than it was being escalated... I will commend Moeti a manager in this company whom went the extra mile to ensure I had some service albeit not what I have requested but none the less a workable solution for the interim which has subsequently saved them a client as I was mere moments away from requesting a complete cancelation. I applaud your efforts and appreciate the current outcome that we have now to still find out when the Fibre will be back up and working as that's still a mystery to Supersonic and myself currently.

Untill then I pay Fibre rates for LTE with Supersonic

0
Replies (1)
Supersonic
Supersonic 's reply25 Oct 2023, 19:35
Official
Y'ello, We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.