*****ing my Monday

Three weeks later, and still no one from the accounts department has contacted me to explain the huge deduction on my account. They deducted cancelation fees from me, but I didn't CANCEL, I MOVED houses. I am still a Supersonic client, I am still using the router I had in my previous house. DO YOU deduct over R2500 cancelation fees from all your clients who move houses.

Please can someone contact me via my contact number?

And Sandra, please spare me the pathetic "copy-paste" response that you are sorry about my unhappiness and that you will escalate it. Just get someone to PHONE me and explain to me why!