*****ing Money

I've been a customer of Supersonic for some time now. The overall service isn't that bad, but my problem with you is that you stole from me and I can't get it resolved with the channels you make available to your customers for communication with you. My frustration stems from the fact that I topped up my FLTE service through your portal, via the normal process of using a debit/credit card to affect the purchase. To my surprise you also added it to my monthly invoice, which was recovered via a debit order. I therefore paid twice for the one top-up. I've been communicating via mail with Boitumelo Mathinye who has been somewhat helpful, but can't resolve the issue. Two things - your account department now wants me to prove (with a bank statement) that the money was paid at the time of top-up. 1) As far as I know you can't top-up your account any other way, but with a debit/credit card and 2) I now need to give you a pdf bank statement that has all my transactional history on for you to have the proof. It not about the money value - it is the way that you deal with your customers and the principle of deducting money ********ly.