Stay FAR, FAR away from Supersonic

I would urge anyone seeing this to steer clear of this business entirely. I cancelled my service 3 years ago and spent weeks fighting a R2500 device clawback charge (charged immediately to my account with no attempt from them to reclaim the device). I eventually got this resolved.

Then, they charged me for the month after my notice period and after my service terminated and they never resolved this in spite of me going to great personal cost. They have now, 3 years later, handed me over to a collection agency and are making zero effort to resolve this when all I want, as a minimum, is written confirmation that the charge is invalid. Their support is ********** and I’d highly recommend not putting yourself in a position of needing to rely on these clowns and this circus act of a company.

For anyone else going through the same issue (seen a bunch of posts on Hellopeter about this), I have contacted the ISPA under which Supersonic falls to have mediation done on my behalf for resolving the issue where Supersonic is clearly not unfolding the standards set out by the ISPA. Do not rely on them getting back to you as their clearly automatic response states, as you have more chance of loadshedding instantly disappearing forever than your chances of supersonic actually meaningfully addressing complaints.

I will update with feedback when there has been movement on resolving this