BS
Billal S
1 reviews | Active since Oct 2009
07 Dec 2021, 14:31
Stay Clear of SUPERSONIC.Not worth the hassles
Very poor after sales services..Will never recommend anyone to use Supersonic.Courier delivered router etc 5days later and I set it up to work but it wasn't connecting so I logged a ticket and called them.None seemed too clued up and no instructions other than setup and wait till it connects..24hours later I'm still calling and still not connected.I've spent a fortune in airtime in all these calls ,almost a hundred rands later and a few hours if wasted time and just like anything MTN linked or related,I won't be compensated in anyways,just like when my airtime got depleted instead of my bundles and many call logs for complaints I've never been given back my airtime. SUPERSONIC is a company owned by MTN and my advise to all ,stay clear of anything MTN..
Helpful (0)
Replies (4)0
Replies (4)BS
Billal S's updateReviewer Update
07 Dec 2021, 16:18Call centre were efficient and got back to me for details which I furnished.Was promised by lady to get back to me within an hour which was promptly done.Kudoos to good service finally.I was told everything was done on their side in regards to activation and I would be connected..
Sadly this was not so .I've rechecked everything but still not connected..Am now beyond irate and am thinking of amounting a public awareness campaign and am considering taking it up with the consumer counsel along with legal advise and action..I want them to collect router and refund me in full ..Unless they can get this working,this time for real ..Not **** promises..
Truely disappointed and now horrified
Sadly this was not so .I've rechecked everything but still not connected..Am now beyond irate and am thinking of amounting a public awareness campaign and am considering taking it up with the consumer counsel along with legal advise and action..I want them to collect router and refund me in full ..Unless they can get this working,this time for real ..Not **** promises..
Truely disappointed and now horrified
BS
Billal S's update07 Dec 2021, 16:18
Reviewer Update
Call centre were efficient and got back to me for details which I furnished.Was promised by lady to get back to me within an hour which was promptly done.Kudoos to good service finally.I was told everything was done on their side in regards to activation and I would be connected..
Sadly this was not so .I've rechecked everything but still not connected..Am now beyond irate and am thinking of amounting a public awareness campaign and am considering taking it up with the consumer counsel along with legal advise and action..I want them to collect router and refund me in full ..Unless they can get this working,this time for real ..Not **** promises..
Truely disappointed and now horrified
Sadly this was not so .I've rechecked everything but still not connected..Am now beyond irate and am thinking of amounting a public awareness campaign and am considering taking it up with the consumer counsel along with legal advise and action..I want them to collect router and refund me in full ..Unless they can get this working,this time for real ..Not **** promises..
Truely disappointed and now horrified
BS
Billal S's updateReviewer Update
07 Dec 2021, 16:25Sadly issue not resolved as promised..Be truthful and advise me on the system response/waiting time for activation because this certainly isn't active yet.Kindly refrain from false promises and **** hope which anger consumers far more.As it's no fault of mine , pls get the proper feedback and delays to me and I will wait that lead time patiently..
Alternatively kindly arrange me a refund and arrange the courier pickup for the router..
Thanks
Alternatively kindly arrange me a refund and arrange the courier pickup for the router..
Thanks
BS
Billal S's update07 Dec 2021, 16:25
Reviewer Update
Sadly issue not resolved as promised..Be truthful and advise me on the system response/waiting time for activation because this certainly isn't active yet.Kindly refrain from false promises and **** hope which anger consumers far more.As it's no fault of mine , pls get the proper feedback and delays to me and I will wait that lead time patiently..
Alternatively kindly arrange me a refund and arrange the courier pickup for the router..
Thanks
Alternatively kindly arrange me a refund and arrange the courier pickup for the router..
Thanks
BS
Billal S's updateReviewer Update
08 Dec 2021, 00:05Good Evening
Thanks for your response.
Finally after the technical team managed to recomplete the RICA successfully,it's finally working..
Sincerely Appreciated
Thanks for your response.
Finally after the technical team managed to recomplete the RICA successfully,it's finally working..
Sincerely Appreciated
BS
Billal S's update08 Dec 2021, 00:05
Reviewer Update
Good Evening
Thanks for your response.
Finally after the technical team managed to recomplete the RICA successfully,it's finally working..
Sincerely Appreciated
Thanks for your response.
Finally after the technical team managed to recomplete the RICA successfully,it's finally working..
Sincerely Appreciated
BS
Billal S's updateReviewer Update
09 Dec 2021, 12:51I've since expirenced one glitch and would like to share the solution so that both your team and consumers have better expiriences which is now relay great.Thanks.
Yesterday my internet stopped so I called the help line all irate but after a few minutes of troubleshooting with a most helpful consultant,it was determined that I was location locked.This happens if one moves router to get better signal which was initially poor..Now keep in mind that when using FIXED LTE,the system locks your SIM to the Beacon it connects to initially..
Problem was effectively resolved by consultant unlocking me and setting system to lock my services to my location address instead and I feel this should now be the default settings for all FLTE clients..
This enables one to pickup signal anywhere in property/home as often areas are serviced by more than one signal beacons.My home signal isn't good no matter which network I've tried and often signal changes between at least 4beacons YET NOW I'm expiriencing excellent speeds and connectivity as opposed to initially event though I've repositioned router back to its initial spot upon my 1st usage..
Top Service from consultants and their understanding , empathy and effectiveness of resolutions have turned me from an irate customer to a most satisfied one whom will now happily recommend the company to others along with workarounds for pitfalls expirenced.
Things can and do go wrong but it's how it's dealt with along with speedy resolutions that makes the difference..
Great stuff
Keep it up!Well done Supersonic
Yesterday my internet stopped so I called the help line all irate but after a few minutes of troubleshooting with a most helpful consultant,it was determined that I was location locked.This happens if one moves router to get better signal which was initially poor..Now keep in mind that when using FIXED LTE,the system locks your SIM to the Beacon it connects to initially..
Problem was effectively resolved by consultant unlocking me and setting system to lock my services to my location address instead and I feel this should now be the default settings for all FLTE clients..
This enables one to pickup signal anywhere in property/home as often areas are serviced by more than one signal beacons.My home signal isn't good no matter which network I've tried and often signal changes between at least 4beacons YET NOW I'm expiriencing excellent speeds and connectivity as opposed to initially event though I've repositioned router back to its initial spot upon my 1st usage..
Top Service from consultants and their understanding , empathy and effectiveness of resolutions have turned me from an irate customer to a most satisfied one whom will now happily recommend the company to others along with workarounds for pitfalls expirenced.
Things can and do go wrong but it's how it's dealt with along with speedy resolutions that makes the difference..
Great stuff
Keep it up!Well done Supersonic
BS
Billal S's update09 Dec 2021, 12:51
Reviewer Update
I've since expirenced one glitch and would like to share the solution so that both your team and consumers have better expiriences which is now relay great.Thanks.
Yesterday my internet stopped so I called the help line all irate but after a few minutes of troubleshooting with a most helpful consultant,it was determined that I was location locked.This happens if one moves router to get better signal which was initially poor..Now keep in mind that when using FIXED LTE,the system locks your SIM to the Beacon it connects to initially..
Problem was effectively resolved by consultant unlocking me and setting system to lock my services to my location address instead and I feel this should now be the default settings for all FLTE clients..
This enables one to pickup signal anywhere in property/home as often areas are serviced by more than one signal beacons.My home signal isn't good no matter which network I've tried and often signal changes between at least 4beacons YET NOW I'm expiriencing excellent speeds and connectivity as opposed to initially event though I've repositioned router back to its initial spot upon my 1st usage..
Top Service from consultants and their understanding , empathy and effectiveness of resolutions have turned me from an irate customer to a most satisfied one whom will now happily recommend the company to others along with workarounds for pitfalls expirenced.
Things can and do go wrong but it's how it's dealt with along with speedy resolutions that makes the difference..
Great stuff
Keep it up!Well done Supersonic
Yesterday my internet stopped so I called the help line all irate but after a few minutes of troubleshooting with a most helpful consultant,it was determined that I was location locked.This happens if one moves router to get better signal which was initially poor..Now keep in mind that when using FIXED LTE,the system locks your SIM to the Beacon it connects to initially..
Problem was effectively resolved by consultant unlocking me and setting system to lock my services to my location address instead and I feel this should now be the default settings for all FLTE clients..
This enables one to pickup signal anywhere in property/home as often areas are serviced by more than one signal beacons.My home signal isn't good no matter which network I've tried and often signal changes between at least 4beacons YET NOW I'm expiriencing excellent speeds and connectivity as opposed to initially event though I've repositioned router back to its initial spot upon my 1st usage..
Top Service from consultants and their understanding , empathy and effectiveness of resolutions have turned me from an irate customer to a most satisfied one whom will now happily recommend the company to others along with workarounds for pitfalls expirenced.
Things can and do go wrong but it's how it's dealt with along with speedy resolutions that makes the difference..
Great stuff
Keep it up!Well done Supersonic