Stay away from this ISP

Can't be believe the incompetence of this company. Are you guys trying to take the spot from Telkom for most useless ISP?

1. Your working hours is not same as stated. I experienced an issue twice now @ 9PM, requested assistance on the whatsapp number. No assistance came only the following day @ 11am.

2. That whatsapp service you offer is a joke! You don't get assisted and will probably only receive a response on the following day.

3. I've been complaining now for the last week that I'm unable to get a live data usage tracking. This is so important now because I'm working from home due to the covid-19 outbreak. Responses I get is that the portal is broken and can't update it.... FIX IT THEN!!!!! How could this still be an issue after my initial complaint??

4. All random my internet would just decide not to work. Then I would need to factory reset my device from the start. Why do I need to do this every single time that my internet stops working!! This is not a norm.

And to top all of this off, I'm only with this company for about 2 months now... How many more problems is going to lay ahead off me?

If I can give anybody a word of advice, do stay away from this ISP. They are all moonlight and roses on paper, but their after service is non existent and they might be passing Telkom for that title.