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wayne A
1 reviews | Active since Aug 2022
31 Aug 2022, 15:36
STAY AWAY FROM THEM
This is the worst company I have ever dealt with. From poor customer service to the "tech" department where these guys do not know what they are talking about. once you start asking the hard questions they just cut the call. I have had my router with them since Feb 2022 and the entire month of Aug I have had 0% signal. With I do not know how many calls to them still nobody can assist me.
STAY AWAY from this company. I promise you that you will regret being with them.
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
31 Aug 2022, 15:50Good day Wayne, Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused. Kindly be advised that I will be doing a follow-up regarding your query and revert back. Regards LM
Supersonic 's reply31 Aug 2022, 15:50
Official
Good day Wayne, Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused. Kindly be advised that I will be doing a follow-up regarding your query and revert back. Regards LM
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wayne A's updateReviewer Update
31 Aug 2022, 15:53And wait another week for a response. No thanks. I am past down with SS and the lack of professionalism you think you have. Clearly your tech guys are just hired to fill spots and cant even fix the tech issues at hand. Extremely poor.
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wayne A's update31 Aug 2022, 15:53
Reviewer Update
And wait another week for a response. No thanks. I am past down with SS and the lack of professionalism you think you have. Clearly your tech guys are just hired to fill spots and cant even fix the tech issues at hand. Extremely poor.
Supersonic 's replyOfficial
31 Aug 2022, 16:07The ticket has been logged with the MTN Coverage team to investigate the speed issue and the reference number is 59248ae9-af70-41a0-8d97-abe6a4f2ddd3.
Supersonic 's reply31 Aug 2022, 16:07
Official
The ticket has been logged with the MTN Coverage team to investigate the speed issue and the reference number is 59248ae9-af70-41a0-8d97-abe6a4f2ddd3.
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wayne A's updateReviewer Update
31 Aug 2022, 17:11I am so tired of tickets, and long wait times for responses, all the SS team does is shove it to the next guy to sort out as none of them have ANY idea to do ANYTHING or how to solve problems. SS SHOULD be avoided AT ALL COSTS. I have had tickets opened and closed without any solutions. As I said I am done with SS and I will FUTHER spread this horrible company as far as a I CAN. PATHETIC!!!! I wish I could rate it on a 0.
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wayne A's update31 Aug 2022, 17:11
Reviewer Update
I am so tired of tickets, and long wait times for responses, all the SS team does is shove it to the next guy to sort out as none of them have ANY idea to do ANYTHING or how to solve problems. SS SHOULD be avoided AT ALL COSTS. I have had tickets opened and closed without any solutions. As I said I am done with SS and I will FUTHER spread this horrible company as far as a I CAN. PATHETIC!!!! I wish I could rate it on a 0.