RS
Ricky S

1 reviews | Active since Apr 2013

02 Sept 2021, 11:37

STAY AWAY FROM SUPERSONIC!!!!!!!!!!!!!!! ZERO CUSTOMER SERVICE

STAY AWAY FROM SUPERSONIC!!!!

I cancelled my service with Supersonic in June 2021. I received a confirmation email stating that my service from Supersonic will be deactivated on the 31 July 2021. On 1 September... Supersonic debited my account for s subscription that was deactivated on 31 July 2021.

When I called to query why a payment had gone off... I was told that I was still a paying subscriber. I explained the situation and I was then asked to email proof that Supersonic had debited my account. As I was about to send the email, I asked the "customer service agent" to stay on the line until my email came through to her. SHE REFUSED!!!! She said she had other people to help! She then PUT THE PHONE DOWN ON ME while I was talking. ABSOLUTELY DISGUSTING!!! ZERO "CUSTOMER SERVICE"!!! And I still have no answer as to why my bank account was debited in September when my Supersonic account was deactivated on 31 July 2021!!!

STAY AWAY FROM SUPERSONIC!!!!!!!!!!!!!!!

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Replies (1)
Supersonic
Supersonic 's reply02 Sept 2021, 11:56
Official
Good Morning 
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and will revert back to you shortly.

Kind regards 
WN