MK
Mzwandile K

1 reviews | Active since Feb 2022

15 Mar 2022, 14:48

Stay away from supersonic, you will thank me later

Don't even bother your energy and time taking any product from supersonic, don't say I did not warn you the level of unprofessionalism in the organization is pathetic I can't even explain it. I have been reporting the same issue even since I took their product and they can't put an permanent fix to the problem. I spoke to these two agent Thandi Mfoloki and Anele Nomvalo and they promise to get back to me and they never did, I asked them to write an email for me on why I always have to report the same issue week in and week and what are the step they taking to put a permanent fix they didn't do that.

This company needs to be exposed to the public out there because they don't respect their customers they don't value customer service. So in closing please please stay away from supersonic if you don't want heart attack in your life.

0
Replies (8)
Supersonic
Supersonic 's reply15 Mar 2022, 15:46
Official
Good day Mzwandile,
Thank you for reaching out to Supersonic our sincere apologies for the frustration caused.
One of our technical support agents will call you shortly.
Kind regards,
AM

Supersonic
Supersonic 's reply15 Mar 2022, 15:54
Official
Good day Mzwandile, 
Thank you for reaching out to Supersonic. I apologize for the frustration caused. Kindly be advised that I will be looking into this query and provide feedback.

Kind Regards,
LB
MK
Mzwandile K's update16 Mar 2022, 09:04
Reviewer Update
Hi,

I know you promised to check up on me Thursday but the issue is back and I have logged a ticket, ticket number is SST022268.

Can someone attend to this urgently
MK
Mzwandile K's update17 Mar 2022, 11:19
Reviewer Update
Can we put a permanent fix to this issue, I'm tired of making noise about the same problem week in and week. I hope this is the last time I'm calling or complaining about this matter
MK
Mzwandile K's update17 Mar 2022, 15:36
Reviewer Update
Hi,

I left my phone at home. If you can please call me, but I will monitor the connection in the mean time.
MK
Mzwandile K's update19 Mar 2022, 20:27
Reviewer Update
Hi Lisiba,

Please note that the internet connection issue is back again. Can you assist
MK
Mzwandile K's update23 Mar 2022, 07:02
Reviewer Update
Hi Lisaba, can you assist the internet connection is gone again this morning.
MK
Mzwandile K's update24 Mar 2022, 10:57
Reviewer Update
Hi Lesiba,

Looking forward to your call.

Regards